- 5 stars: 12 (92%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (8%)
The rug arrived smelling very strongly of mould (as did the whole package). Washing it did not remove the smell. When I contacted Second Nature for a refund, I was told that the fact I had washed the rug meant it would not be refunded. I feel I made a mistake by trusting this company to act in good faith towards its customers.
Thank you for your review. As explained - we were surprised at the nature of the complaint but, in any case, we would have been more than happy to refund any item that you weren't happy with. We always ask that customers contact us about any issue they are having before they do anything further to the product. Washing all of the rugs has removed any option we have to inspect the product and to resolve any findings.
The rugs from this shop are always so beautiful. Thanks üòä
The rugs from this shop are always so beautiful. Thanks 😊
Rug was bought for my son so delivered directly to him. He's very pleased which is high praise indeed from a 20 year old who basically couldn't really care less about what his room looks like at Uni. Arrived very promptly and he assures me, looks just like the photo.
Quality product which looks exactly like the photograph so very happy
Very friendly and professional service from the seller, fast delivery and quality hand-made product as described.
Always happy to buy from small independent businesses who work hard to create quality products and provide great customer service.
Such a beautiful rug! This is my second purchase from the store and I couldn't be happier. Thanks Karen and team!
Perfect transaction and fast delivery, just what I needed
Great quality rug! Thank you!
Lovely rug looks great very happy
Looks amazing, love it!
Top quality item and first class service. The carpet is so beautiful and heavy. Delivery was super fast. Best Buy!!!